# FAQ: bots, flows, approvals, data and pricing · Bonggy

> How Bonggy works: what a bot and a flow are, hard limits, what needs approval, which tools it connects to, how data is handled and how pricing works.

Source: https://www.bonggy.com/faq

### What is a bot?

A bot does one job for your team, like researching accounts before calls. You describe the job in a sentence and it runs as a flow.

### What's in a flow?

Six parts: trigger, context, steps, approval, output and goal. Every part stays editable.

### What's a hard limit?

A rule in your own words, like "never email anyone". It becomes part of the flow, and the bot can't cross it.

### What can bots do without approval?

Only internal work (briefs in chat, Slack summaries, reports) and only if your team allows it. Nothing customer-facing goes out without a person approving it.

### Do marketing bots send campaigns?

No. They research and draft. Campaign sends stay in your own tools, after approval.

### Which tools does it connect to?

The ones your team already uses: CRM, email, calendar, Slack and call notes. Bots only use the permissions you connect.

### How is my data handled?

Bots are built to be read-only by default and write back only where a flow your team sets up allows it. Bonggy is built for encryption in transit and at rest, there's no training on your data, and you can ask us to delete your data at any time. SOC 2 Type II: on the path, not attained.

### Who is it for?

Sales, RevOps and marketing teams. It usually starts with one team's flows and spreads as other teams build their own.

### How is it priced?

Pricing is based on active bots plus usage. Flow runs count toward usage. We're setting plans with our first teams, so there are no public numbers yet.

### How do we start?

A strategy call. We'll map one flow with you on real work.

### Can bots work together across teams?

Yes. Put bots from different teams in one group and they hand off work. Marketing's research on what customers say reaches the sales bots working those deals, without anyone copying it across.

### How does memory work?

Bots read your company context first, then the sources you connect, like CRM notes, call notes and docs. Every fact a bot uses links back to where it came from, so you can check it.

### Is this a leaderboard?

No. Work is measured against revenue, never person against person. The picture a manager sees is the one every rep sees too.

### How is this different from general AI agent tools?

General agent tools make you bring the context, invent the process and remember the guardrails. Bonggy starts from your company context, runs each bot on a flow your team designs, and makes approval part of every flow.